Document customer data and provide customer support over the phone. Process customer inquiries in alternating shifts. Have a valid work permit for Austria.…
Strong customer service mindset with proven experience in managing customer relationships. Independently manage defined customers within the 360° customer……
Provides front line diagnosis, remedy, and/or referral for constituent tool and service challenges. Bachelor's degree or equivalent experience relevant field……
Solid knowledge of sales techniques and customer service principles; We are looking for a Sales Assistant PartTime (25h per week) with a strong passion for……
Maximize sales and provide excellent customer and after-sales service. Open-minded and/or creativity driven. Reporting to the Store Manager, the Client Advisor……
They are responsible for providing world-class customer service to the clients and visitors of a designated building. Arrange messenger service as needed.…
Strong customer focus with an independent and proactive way of working. Recording and maintaining customer projects, for example during new product……
Have already gained some professional experience in project work, engineering, or in the fields of interior design, furniture making, or construction projects.…
Lead and coordinate customer service-related topics for assigned customers. In your role, you will lead the coordination of customer service and order……
Coordinates service resources and assign team members to project. Daily activities will include customer interaction, communication with Field Technicians.…
You have 1+ years of relevant experience in retail or customer service. You have an understanding of customer service excellence, with the ability to engage……
You have a strong passion for fashion and customer service. Handle customer requests or complaints professionally, together with the Store Manager.…
The CER Sales Representative provides complete and appropriate services for every customer to boost top-line revenue growth, customer acquisition levels and……
Provide administrative support to service operations, maintain strong team cooperation, and ensure consistent service quality and customer satisfaction.…
As a Customer Support Associate, you'll be the go-to person our users turn to — answering questions, solving problems, and making sure they always feel……
You have several years of professional experience in the Nonwoven industries with direct customer contacts, complaint management, strong customer orientation……
University degree (Bachelor or Master) in Business, Supply Chain, Engineering, or a related field. 5+ years of experience in supplier management, procurement,……
Lead, motivate, and develop the team to provide premium customer service. You have experience as Store Manager or Assistant Store Manager in premium/luxury……
Handle customer inquiries, resolve challenges, and ensure a positive customer experience. Manage and monitor customer orders for Distributor in EEMEA Region.…
Engage and review with customer support as a customer advocate to ensure speedy resolution of customer issues. Rewards vary depending on your employment type.…
Must have: 1-3 years in customer service, sales, hospitality, rental, or automotive environments. Must have: Organised, detail-focused, and proactive in……
1 + years of leadership experience in retail or service industries; luxury/fashion background preferred. You lead by example on the sales floor, delivering……
Furthermore, appearance signifies a polite, helpful disposition and being attentive to both customers and to colleagues: group work is carried out within the……
This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for……
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee……
Career Level:
Become part of a vital chain and contribute to our common goal of making people’s lives better. Octapharma is one of the largest human protein manufacturers in the world, developing and producing medicines sourced from human plasma and human cell lines. We are a privately-owned company, where the warmth of family meets the scale of a global organisation.
With over 1700 employees, the Octapharma site in Vienna is the largest production site, and successful research and development location.
We are looking for a Group Senior Expert Supply Chain Excellence with a focus on Procurement to act as the global process and system owner across Octapharma. The role focuses on designing, standardizing, and continuously improving procurement processes and systems (e.g., SAP S/4HANA, SAP Ariba, Business Network), ensuring efficient, scalable, and compliant operations across all sites.
As a key interface between Procurement, the Business, and IT (SC Applications), you will drive the digitalization roadmap for procurement, including initiatives such as Ariba implementation, process harmonization, optimization and automation, as well as webshop integration. You will be part of the Supply Chain Center of Excellence (CoE) Team.
Join us in shaping our vision of providing new health solutions advancing human life.
Your main tasks and responsibilities
Process Ownership & Governance
Own and continuously improve global end-to-end procurement processes (e.g., Purchase-to-Pay, sourcing support processes)
Define and maintain global standards, templates, and governance frameworks across all sites
Ensure compliance with internal policies and external regulations (e.g., GxP)
Systems & Digitalization
Act as functional owner for procurement systems (SAP S/4HANA, SAP Ariba, Business Network)
Drive the procurement digitalization roadmap, including: SAP Ariba implementation and rollout, Business Network integration, process harmonization, optimization, and automation as well as webshop and catalog solutions
Identify and implement automation and efficiency improvements
Requirements & Demand Management
Collect, structure, and prioritize business requirements from global stakeholders
Translate business needs into functional specifications for IT/SAP teams
Manage demand intake and escalation processes (e.g., ticketing systems such as Cherwell)
Stakeholder & Interface Management
Act as the central interface between Procurement, Business, and IT (including SC Applications)
Collaborate with Procurement teams, Category Management, Key Users, and other stakeholders (e.g., Finance, Production)
Ensure alignment and clear communication across functions and regions
Projects & Implementation
Lead or support cross-functional projects related to procurement systems and processes
Ensure proper implementation of process and system requirements
Support global rollouts, including testing, deployment, and hypercare phases
Data, Reporting & Continuous Improvement
Define and manage procurement KPIs and reporting structures
Ensure data consistency and transparency across systems and regions
Drive continuous improvement initiatives to increase efficiency and reduce manual effort
Training & Enablement
Develop training concepts and materials for procurement processes and systems
Support and enable Key Users across sites
Your expertise and ideal skill set
University degree in Business, Engineering, Information Systems, Supply Chain, or a related field
Several years in procurement or process management, including proven SAP projects and/or procurement digitalization initiatives
Knowledge of pharmaceutical industry and GxP environment is a plus
Experience working with cross-functional teams (Procurement, IT, Business)
Strong communication and coordination skills as well as hands-on mentalty combined with strategic and process-oriented thinking
Fluent in English; German is a plus
Knowledge of design thinking, innovation methodologies, and change management expertise is an advantage
Your department - where you make an impact
We, the Group Supply Chain Unit, cover the full value chain: from supply management (including plasma) to customer delivery, from production planning to invoicing and from data ownership to continuous improvement. In Supply Chain, excellence in service is the result of well-established processes and standards, advanced planning, and the dedicated execution of a highly skilled team.
Our team is divided into the following departments: Strategic Planning, Order Management, Procurement and Center of Excellence.
Thrive with us
Company restaurant & meal subsidy
Training & further education
Health promotion
Parking spaces and good public transport connections
Company and team events
Enjoy these attractive benefits! You can find all offers here: Benefits
The minimum gross salary according to the collective agreement (chemical industry) is EUR 4,355.55 based on 38 hours per week (full-time). As we strive to offer a salary that reflects your individual profile and qualifications, there is a willingness to pay above the minimum salary.
It´s in our blood
We live diversity and stand for equal opportunities as an employer! We therefore look forward to receiving your application - regardless of age, gender, origin, sexual orientation, and religion.
Do you have any questions? Then get in touch with your contact person.
Larissa Amling
Octapharma Pharmazeutika Produktionsges.m.b.H.
Oberlaaer Straße 235, 1100 Wien
T: +43 664 789 53 728
Want to find out more about us?
Visit our website Octapharma Career and follow us daily on LinkedIn.
Octapharma is one of the largest human protein manufacturers in the world, developing and producing human proteins from human plasma and human cell lines. We employ more than 11,000 people worldwide to support the treatment of patients in 120 countries with products across three therapeutic areas: Immunotherapy, Haematology and Critical Care. With seven R&D sites and five state-of-the-art manufacturing facilities in Austria, France, Germany, and Sweden, Octapharma also operates over 195 plasma donation centres across Europe and the US. With four decades of experience, we are committed to advancing patient care worldwide.