Pros
Learning on the job from day one, you come in expecting to be working on printers and monitors and immediately you are welcomed by the IT team. At my site we have two really good engineers that immediately gave me a tour of the building and broke down the job functions, then two days later on day 3 they asked me to accompany them on a server launch. On day 3 at amazon I was able to see the amazon way of deploying servers and this made me confirm that I made the right choice by leaving my cushy IT job at the school and make a change to a place where i will be challenged daily and learn something new everyday. The pay is also awesome!
Kontras
I personally am not fond of rotating schedules, as an IT support tech II you are expected to work rotating shifts that go from 7am -530pm or 5pm - 430am, 4 days a week. These shifts rotate on a front end or back end day (Sunday - Wed or Wed - Sunday) So far that is the only downfall to this career.