Pros
-Flexible hours: pick own hours, virtual -Cool promotions to win free things. -They send cheap five dollar goodies to employees once in a while -Got a free T-shirt -work from home -relatively easy work with great pay -Independent work with very limited interaction with boss unless you're doing poorly (so it's great for independent workers) -Some room for advancements buy only if you want to work in customer service
Kontras
-Unreasonable metrics and expectations -Crappy 10% discount on some order was the only benefit, company can't even offer free prime or at least a kindle book. -People who call can be very mean and hateful so tough skin is needed. I was never able to work more than 4 hours at a stretch because it's so draining even when you're home. -Only 2 minutes after a call to wrap it up with the long email you need to send and followup you need to do (not enough time). Also no bathroom breaks unless you put the customer on hold which is unprofessional. -Company is cheap and can feel stifling at time -No career advancement unless you want to be a Customer service manager or something. -You really don't want to work for a company like Amazon -Recent policy changes in favor of increased security made it harder to help customers. Some of the new policies create increased work for both the CSA and customer and sometimes result in paradoxes where it is impossible to help a customer with a problem without breaching security protocols. -the metric is based on if you are able to help a customer with a problem. Some problems literally can't be solved such as scammers, chronic returners, missed package that will be delivered the next day but customer wants me to personally call the carrier to have the package arrive immediately even though the carrier office is close. -Very draining work that will make you dislike humanity and yourself at times.