In describing American Express’ plan to hire 1,500 technology colleagues in the U.S., India and Europe, Ravi Radhakrishnan, Chief Information Officer, American Express, said their skills will be greatly complemented by Amex’s culture: “There’s a lot of talent that wants to understand how we approach flexibility. It’s not just the flexibility that we offer – the option to be virtual, in-person or hybrid. It’s combining it with purpose. We do that. We ask people to work with their leaders to determine the purpose for coming in.”
We’re proud to back our #TeamAmex colleagues and their loved ones with benefits and programs that support their holistic well-being through each stage of their life. This week, American Express was recognized by Seramount on both its 100 Best Companies and Best Companies for Dads lists for 2022, which recognizes companies for cultivating family-friendly workplace cultures. David Kasiarz, Executive Vice President, Colleague Total Rewards & Well-being and Executive Sponsor of our Families@Amex network says: “So many colleagues play critical roles in the day-to-day lives of their loved ones. I’d encourage all parents and caregivers to lean into the backing, flexibility and community we have at Amex—it’s here for you in good and challenging times.”
In a wide-ranging interview with Human Resource Executive, our Chief Colleague Experience Officer, Monique Herena discusses the career path she would have taken if she hadn’t pursued human resources, her biggest influences, and #TeamAmex’s vision for the colleague experience. She says, “We pride ourselves on offering a compelling colleague value proposition that includes meaningful work and many opportunities to grow throughout their career, a flexible and inclusive culture with a strong sense of belonging, and competitive pay and benefits to support their holistic wellbeing—their mental, physical and financial health. At its core, our value proposition places our colleagues at the center of everything we do.”
Amex Flex, American Express’ new way of working, is garnering strong satisfaction rates among our colleagues, according to recent surveys we conducted of our colleagues in both the US and UK. With Amex Flex, colleagues can work at home, in the office, or take a hybrid approach that combines both. Months into the launch of our new work model, 90% of respondents say they are very satisfied or satisfied with Amex Flex, and 87% of respondents feel supported in their career development. “We are encouraged to see that Amex Flex is having such a positive impact on our colleagues’ lives, both personally and professionally,” says Monique Herena, Chief Colleague Experience Officer. “Across the survey results, it was clear that colleagues value our flexible culture and the support and tools available to help them grow their careers no matter where they’re working from.”
Our culture of innovation has earned us a place on Fast Company's 2022 list of Best Workplaces for Innovators. For this year's fourth annual list, American Express is being recognized for fostering a culture of innovation, making efforts to invest in colleagues, creating a culture where all employees feel empowered to innovate by embracing diversity and inclusion, and launching innovations from surprising sources in the organization. One of those innovations was the creation and growth of the global education platform Business Class – all to help small businesses do more business. We spoke to Clayton F. Ruebensaal, Executive Vice President of Global B2B Marketing at American Express, about how Business Class is meeting small business owners where they are today and how the team's dedication made it happen.
We’re thrilled to receive a 2022 Handshake Early Talent Award, which honors top employers for helping to launch careers with best-in-class talent engagement and support. Congratulations to the American Express Global Recruitment Team who are committed to backing our newest talent as they begin their career journeys and ensuring they have a great experience every day. We can’t wait to watch our amazing interns and students learn, grow and lead with #TeamAmex.
Our #TeamAmex colleagues are constantly redefining what’s possible – and because of them, we ranked #8 on the 2022 list of 100 Best Companies to Work For by Great Place to Work US and Fortune Magazine. We’re proud to have their backs and continue to make investments in the colleague experience – fostering an inclusive environment where colleagues can grow and develop in ways that are unique and meaningful to them and have the support and flexibility they need to be and deliver their best, both professionally and personally. “Our colleagues put their heart into backing our customers and the communities where we live and work,” said Monique Herena, our Chief Colleague Experience Officer. “As a company, we put the same heart into backing our colleagues—placing them at the center of everything we do, focusing on the whole person, their well-being, and fostering a strong sense of belonging. From hiring and onboarding to growing their careers and everything in between, we are committed to making the moments that matter great for them.”
#TeamAmex colleagues came together at our New York headquarters and other offices this month as part of our new way-of-working model, Amex Flex. Offering flexibility has always been part of our culture, and since we announced Amex Flex, the majority of our colleagues in the U.S. have chosen a hybrid schedule that combines both an in-person and virtual presence, while more than 40% have opted to be fully virtual. Thank you to our colleagues for their enthusiasm, camaraderie, and collaboration this week!
In honor of Colleague Appreciation Month, we want to celebrate all our #TeamAmex colleagues around the world for making American Express a great place to work. We’re thankful for the meaningful work they do and proud of the powerful backing they provide to our customers, communities and each other.
We’re celebrating Hispanic Heritage Month at American Express by honoring the history and culture of the Hispanic and Latinx community and appreciating and acknowledging the impact our colleagues make on our organization. Throughout the month, we are hosting global, virtual events to “Amplify the Impact” this community has had on society and bring awareness to their experiences, influence and resilience. We will hear perspectives from external speakers and our #TeamAmex colleagues on how to support each other and will use this month as a call to action for all of us to continue empowering each other.
