Pros
We got to work from home for over a year due to the pandemic. Remote work stations were mailed to us. The vacation time was great.
Kontras
When I quit, my bonus from previous year was taken back from my 401k. The management are forced to be micro-managers. My department handled disputes and fraud, but we were constantly given calls from other departments and held to higher call handling standards. It was impossible to stay in great standing. CFR is pushed down everyone's throat, but for a Platinum card that has a fee, it's a shame that workers are negatively impacted when a customer has to call back whether it is related to the prior call or NOT. The breaks are too short. When I quit, I didn't get an exit interview. I was a number and it showed. So many loyal great employees quit because of stress by the company-not the customer/job description. In my position of almost 3 years, there hasn't been NOT one shift bid. I had a terrible schedule from training and I hadn't had the opportunity to change it. I worked double weekends for close to 3 years with young children at home. The benefits were too expensive.