If you like sales, this is the job for you - Customer Service Representative bei American Express: Mitarbeiterbewertung

Things really changed when Amex lost the Costco account. It because a sales job first, and customer service second. The supervisors didn't care about anything except sales, sales, sales. If a customer called in to dispute a charge, pay a bill, ask a question, the rep was expected to make a sale somewhere during the call. The metrics were impossible. Once Amex lost the Costco account, they were scrambling to keep customers. It was sad. I asked in my initial interview if this was a sales job, and was told it was not. Within 2 years, it was a sales job. Very little training, but they had such high expectations that it was impossible to meet them. I had such high hopes for this company, but they because just another credit card company, and nothing special.