Pros
In "principle", the company cares about employees. The brand name also looks good on your resume.
Kontras
"Suitable only for pregnant ladies and old women"- I read this in an earlier review. Could not have been more apt. Growth is deathly slow. You can never be promoted in your own role. You have to apply, interview everytime- almost like an outsider- for every promotion. If you do not make any noise about having done a great job, the company will not promote you for twenty years! There are ZERO documented goals for a lot of roles. All promotions and appraisals are thus based on face value and politics. The senior mgmt has their blinkers on, still believing it to be one of the best financial service brands in India while competition is eating their lunch left, right and centre. The organization wastes money on one hand and then resorts to hiring freezes to tide over plan shortages on the other. The myopia is all too obvious. The work life balance thing- the so called "Amex Culture" is a myth. You will end up working late or even on weekends- if you are lucky you will be able to work from home on weekends. If you are a passout from an ivy league campus, DO NOT JOIN. Your career will die a slow death here. The most irritating thing you will find esp if you are from an IIM or pedigreed institute is that most people in middle management are from third tier B-Schools (or worse graduates) and lack basic communication, time management and leadership skills.