Pros
Game Room at Phoenix campus
Kontras
Everything else. The training is terrible. One particular coach is racist and treats the white people better than the other races. She has a bad attitude covered by her super fake perky tone of voice. She talks down to people and it doesnt matter because no one does anything about it. If you ask her a question, you'll be lucky if she answers you without making you feel dumb. The "metrics" we had to have to pass training are super unattainable. They tell you your CHT has to be at 341 and you have to have 12 TBASS over a rolling 4 week period to graduate. Then they make you use a stupid instant messenger where there are 10 people to 1 coach answering questions. Putting people on hold to have to wait for a response raises your CHT. How is this fair? It isn't! It's a joke! Do you feel that emotional connection?! The RCAs are SO subjective. It depends on who is grading them if you will get an excellent or not. One coach tells me to do it this way and then a different coach listens to my call and gives me a "not excellent". It's not fair!