Pros
Team Members are friendly and will assist you with questions and will always help you.
Kontras
Stressful, unrealistic expectations by management, low pay, and low paying incentives. In the RLA segment under the Account Services (Credit) Department we are expected to deliver negative information to card members such as why we lowered their credit limit or cancelled their Amex account but do it in a way so that we may get a possitive T-Bass (Employee Survey e-mailed to the card members we interacted with). This segment (RLA/Dart) pays the least in incentives. The way raises work (raises are rated 1, 2 or 3 with "1" being the best. is that the Company will only allow a certain small percentage to get a "1," and then there is another percentage that will be rated as "2." Finally there is the percentage that will be rated as "3." So, if there are a number of employees in a segment who are all about equal, the team leaders get together and plead their case as to who should be rated as "1,"