Shout out to Gannon's Ice Cream for making National Ice Cream Day extra sweet for our Syracuse crew.
Are you looking for a career with purpose? At Rapid Response, our mission is to protect life and property. We monitor alarms, prevent emergencies, and ensure the safety of people around the globe 🌏 What could be more important than that? Build a future with us: https://lnkd.in/e2qq7su
Our annual Wellness Fair was a huge success last week! 🙌 The fair is a great opportunity for our employees to take a moment to enjoy what Rapid Response and our partners can offer, learn about benefits, or just collect swag. Who doesn't love a free koozie?
🚨 "Two males in a silver van. They're smashing the door with a crowbar." 🚨 When the video alarm came in, it took only seconds for Felisha, Operations Shift Supervisor, to dispatch the police. "I knew something terrible would happen," she said. Dive into this Alarm Story to hear what happens next: https://ow.ly/m4pu50Tvcf6
"Rapid Response was my first full-time job after graduating college. I was shy and kept to myself," said Emily, a #TeamRapid Technical Writer celebrating a decade with us this month. "I've had good managers who have pushed me outside my comfort zone and given me opportunities to progress in the company. My experience at Rapid has gotten me out of my shell and helped me gain the confidence to advance my career," she said. After serving in the Monitoring Center for a year, Emily joined the CAD team in 2015 before moving to the Training & Quality Assurance Department to become a Shift Trainer. "I had the opportunity to strengthen my understanding of policies and procedures, which led me to become a Technical Writer." "Rapid has been very good to me. The management team is supportive, the benefits are great, and there are a lot of opportunities to grow," said Emily.
We prioritize the success and happiness of our employees, and this commitment begins right away on day one —with our comprehensive training. During the first month of employment, each new Rapid Response team member undergoes a unified onboarding process meticulously designed to lay a robust foundation for their individual journeys with us. Get a firsthand account of this immersive experience from our new Digital Brand Strategist, Brenna Vallar, as she shares insights from the first 60 days in our latest blog post. Ready to explore the inner workings of our top-tier training? 🤩
Ever wondered what it's like to be a Monitoring Specialist? Follow along for a snippet of a day in the life of #TeamRapid
"Monitoring Specialists are the backbone of Rapid Response. I love working directly with our customers and seeing firsthand the impact I make," said Lorraine, a Sonitrol Team Specialist who has remained a staple in our Operations department since 2004. As the contact between Rapid Dealers, their customers, and dispatch agencies, Lorraine plays a vital role in protecting life and property. "Every day is different. That's one of my favorite parts of this job. As a Sonitrol Team Specialist, my responsibilities depend on many variables, including customer needs, weather, and mechanical errors. I've learned that it's important to be patient and flexible," said Lorraine. Congratulations on 20 years at Rapid Response, Lorraine!
Wayne is celebrating 20 years at Rapid Response this month! He joined #TeamRapid in 2004, and after just one year as a Monitoring Specialist, Wayne became a Shift Trainer. By 2007, Wayne's strong leadership and interpersonal skills led him to become a Supervisor. In this role, Wayne utilized his experience to help guide and support our Operations department for nearly ten years! "I have enjoyed the opportunity to help others," says Wayne. By 2017, Wayne was ready to advance his career further, joining the Workforce Management team where he has worked diligently for over seven years. "One of my favorite projects has been forecasting staffing." When asked about the most valuable lesson he has learned at Rapid Response Wayne explained, "It is important to listen and be solution-focused."
It's patio season! 😎 We couldn't be more excited to take advantage of this serene outdoor dining and lounge space at our Syracuse HQ.
