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      eBay

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      eBay review - Customer Service Representative (CSR) bei eBay: Mitarbeiterbewertung

      4,0
      13. Aug. 2025
      Customer service representative (csr)
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      Great benefits, pay is good, teammates and management actually help each other

      Kontras

      Value time spent on call over customer experience, have a large number of things that need to be sent to IT or back office and you rarely hear back in the expected timeframe. IT also doesn't communicate with members at all CSR's are expected to follow up with members to resolve issues after hearing back from IT which leads to negative experiences when you have to go back to IT or the member is more technically inclined and needs to get the issue resolved ASAP.

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      5,0
      28. März 2026
      Seller
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      CEO-Befürwortung
      Geschäftsprognose

      Pros

      Flexible and intuitive to use

      Kontras

      Buyers always get prioritized with no full comp to sellers

      3,0
      20. Juni 2026
      Software engineer
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      Relaxing culture. family first. Stock performance is generally good for the recent two years and huge benefit if you're eligible for ESPP. Stable product with large customer base means you get opportunity to work on project with real impact.

      Kontras

      1. Blind push for AI and leadership expect unrealistic efficiency improvement 2. Layoff every year in Feb (2024, 2025, 2026) and sometimes can feel the tension in team 3. Legacy tech stack with isolated and fragile infrastructure. Developer friction is a real pain. You get random infra down every once a while and internal support becomes even worse since they started offshoring to LCOL area in 2025. 4. Hiring freeze in San Jose... just expect more layoff coming up + frequent meetings at night / early morning across regions

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