Pros
Working from home - no commute to work Training is good. Reality of the actual job is a stark contrast however!
Kontras
Super short breaks - no time to really do anything or get some fresh air on your lunch break You are massively undersold what the actual job entails during recruitment and training period. They word the role very well, when in reality you are doing a call center role taking back to back phone calls The tools and computers are super outdated, slow and unhelpful The phone calls are tough. Expect abusive, racist and vile language and shouting on the majority of calls. Once you complete training you do 'on the job training'. The training during this period is non existent. You have zero support, bar a IM group with a 'coach' who is answering your query plus 10 others and dont give you any valuable advice or help which eats into your AHT and affects your stats. CSATS affect your bonus, however the customers give you back CSATs for stuff totally outside of your control or thinking its for another company and eBay refuse to remove them and you therefore dont get a bonus. I have worked in calls centres for over 10years in a variety of sectors and I have WFH before but I genuinely mean it when I say I felt so alone working here. Such a pity when its a huge company you would expect standards to be better. Your stats are mental in terms of achieving them all. AHT under 7.30minutes and they want you to resolve the query, deal with the issues and build rapport during this time. Its unrealistic. Hold time is 2 minutes. if you go over this your stats go down, but if you cant solve the query you must bank it and call the customer back later, but you can only call back when approved by a TL or manager which is hardly ever, and this affects your stats also During recruitment they big up career progression but the reality is progression is based on who you know, not the quality of your work or your drive or enthusiasm. Overall - HUGE disappointment. I left as soon as I could.