Pros
Free snacks, free gym. Decent salary
Kontras
Where to start. Forget your work life balance. You'll have none. You want time off? You better apply for that afternoon off 6 months in advance. Excessive micromanagement with every second of the workday monitored. God help you if you take too long wrapping up a call. Don't expect to be able to follow up with cases. Ignore all the talk of progression routes. Your development comes second (being generous on that) to answering more calls. Constant negative reinforcement. Little recognition for good work but spend too long off calls and your immediately called out. High turnover eBay touts itself as being there to help their employees but when team leads are needed they are nowhere to be seen. Overworked coaches and staff hold the office together. If issues come up DO NOT expect leaders to be on your side. Avoid at all costs. Looks great on the outside but you will leave at the end of the day miserable