@home customer care teammate - @home Customer Experience Team Mate bei eBay: Mitarbeiterbewertung

1,0
25. Sep. 2018
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CEO-Befürwortung
Geschäftsprognose

Pros

The benefits are pretty decent and so is the salary for a call centre job. And they have a habit of hiring really great people.

Kontras

The hours are ridiculous and completely unsociable. They let the customers talk to you like absolute dirt and insist you do not hang up or pass it to a manager. The training was the equivalent of prepping someone to perform heart surgery by having them play Operation. There is way too much information needed to know before you are put on calls/chat and hardly any support at all. We started out a pretty big team and within 6 months everyone was gone. The work from home set up is just a mess and I've never been in a job that was more stressful, isolating and de-motivating than that one.

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5,0
17. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

good culture friendly people and good benefits

Kontras

leadership direction politics tenured individuals who do not change their ways of working

3,0
20. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Relaxing culture. family first. Stock performance is generally good for the recent two years and huge benefit if you're eligible for ESPP. Stable product with large customer base means you get opportunity to work on project with real impact.

Kontras

1. Blind push for AI and leadership expect unrealistic efficiency improvement 2. Layoff every year in Feb (2024, 2025, 2026) and sometimes can feel the tension in team 3. Legacy tech stack with isolated and fragile infrastructure. Developer friction is a real pain. You get random infra down every once a while and internal support becomes even worse since they started offshoring to LCOL area in 2025. 4. Hiring freeze in San Jose... just expect more layoff coming up + frequent meetings at night / early morning across regions

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