Pros
Super friendly people to work with, pay isn't bad, great office in the nicest building in down town, fresh fruit every morning, bus pass, a great company culture and a rockin' year end party.
Kontras
None of the pros I just listed actually matter. You are a telemarketer that has to cold call 100 real estate agents everyday who do not want to be called. Trust me, they get cold-called everyday and have memorized responses to get off the phone with you. 75% of the time, those agents who do buy are too incompetent to fully utilize the program, and then they blame you for it. The worst part is (and this is where all the stress comes from) you are held responsible for things outside of your control. You have a talk-time quota everyday, meaning your phone has to be connected on calls for 3 1/2 hours a day. Sounds easy? Its incredibly hard and I've even seen senior reps star-6-7 from their own cell phones at the end of the day and let the phone sit there to pad their call time. You can't control if agents pick up the phone, you can't control if they hang up, but that doesn't matter. I've literally made 150 calls a day with low talk time minutes and been told I was not trying. I could see my manager felt for me, but his boss reamed him out because of me, so his hands were tied. I don't have anything bad to say about the company or anything. Its just that the work you will be doing in this specific position sucks. Forever. A senior rep admitted to me that, after 4 years, its just as hard. But I could see she was in her early thirties and didn't have where else to go. There's a lot of those. The trainers see you as a number, not a person. You can see it in their eyes when they look at you. They mentally calculate how long til you wash out and when the new batch comes in and how long til they wash out. They also tell you turn over is 'low' and keep you in a system (you're only among your training class of newbies) that minimizes your ability to hear office rumors. Unfortunately that's where the truth is. And the truth is the turn over is around 80%; the 20% that stick are dog-eat-dog, and you will never be one of the super reps that they will hold up to you as a shining example in training class, who close 140k a month. Those people are 1 in 1000. Oh and btw, you want to move to management? Good luck. Better be willing to show up at 6:45 am and leave at 5:30 pm. For a whole year plus. Hour long lunch breaks are frowned on. I have to work while eating at my desk which is fine I guess, but lets not pretend that's the norm across all businesses. I mean my friend was put on anxiety medication from this job. I'm not making that up. He told me he would wake up at 4 am, stressed out from a dream about selling a zip code. I would have thought that that's crazy, but I had those dreams too.... I'll be gone soon.