Phone Channel Customer Service - Easyline Specialist bei TD: Mitarbeiterbewertung

4,0
16. Okt. 2015
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CEO-Befürwortung
Geschäftsprognose

Pros

Very accommodating for disabilities, great atmosphere, starting wage is fair. Adequate training is given for each role, and there is plenty of room to move around in the company.

Kontras

High sales environment. Sales are the focus more than customer service most of the time, which can lead to poor service for the customer, and frustrated representatives. Good customer service agents are also let go because they can't meet sales goals.

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5,0
14. Mai 2026
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Geschäftsprognose

Pros

Culture, interesting work, responsibilities given to junior employees, mostly low egos

Kontras

Work / life balance (although somewhat unavoidable in this industry)

1,0
7. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Wish there was some to share.

Kontras

Working in Talent Acquisition here was one of the most frustrating experiences of my career. The culture felt incredibly toxic, with management frequently creating an environment where employees’ concerns were dismissed or reframed in a way that made them question their own experiences. Communication lacked transparency, expectations changed constantly, and support from leadership was minimal. Hiring decisions often felt inconsistent, with factors outside of merit seemingly carrying more weight than skills and qualifications. As someone in TA, that made it difficult to feel confident in the integrity of the recruitment process. Management created a culture of fear rather than collaboration. Feedback was rarely constructive, accountability was one-sided, and employee well-being did not appear to be a priority. Morale was consistently low, turnover was high, and it was difficult to see a path for growth.

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