CSR treatment - Customer Service Representative bei T-Mobile: Mitarbeiterbewertung

2,0
10. Dez. 2009
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CEO-Befürwortung
Geschäftsprognose

Pros

The phone plans and discounted service is still a good benefit even with recent increases. Hourly pay is good compared to other customer service jobs in area.

Kontras

In the last several months there has been a serious decline in the culture, treatment, interactions, and compensation of csr reps. No fair disciplinary or promotions, no pay increase and other bonuses have been taken away or made too hard to recieve. Frontline employees use to be treated the same way the external customers are expected to be treated. Morale is way down.

Mehr Bewertungen zu T-Mobile entdecken

5,0
28. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

very good benefits and pay

Kontras

company changing to ai first

2,0
24. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Wireless service discount Decent vision insurance Co-workers

Kontras

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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