Pros
The benefits are outstanding for an entry level job. They also try to impress you with game rooms and massage chairs you will never have the time to use.
Kontras
Too many to list. You’re tied down to a desk with a headset for hours on end, the calls never stop coming, you have unrealistic goals to meet while dealing with abusive customers and if you don’t hit those goals your even more abusive coach or team manager will degrade you even further than the customer has. It’s a sweatshop environment where you are punished for being even a few seconds late for your breaks or lunches and to top it all off, good luck if you’re white. Especially a white male. Prepare to feel like an outcast every single day at work and prepare to see how real racism is. Oh, and the constant loud, annoying rap music in your ears that prevents you from hearing customers. And then a coach may get in your face trying to talk to you as well. Then you definitely can’t hear the customer. Customer is pissed you’re not listening, low survey score for you due to horrible rap music and annoying coaches. Oh, here comes your team manager to ask why you got a low score... you can’t win here. DO NOT take this job.