Pros
WFH is one of the only real benefits within the role. You will also get roughly $4k for office equipment when you start to set up your home office. A lot of random swag.
Kontras
One of the first things I was told by my support lead was “we are not a family, as you can’t fire family”. In the interview they will talk about flexible schedules - this just means you have the flexibility to work from 9a - 9p without having to be in an office. Be prepared for a lot of pointless emails to justify the Support Leads existence within the organisation. Every morning starts with a 30 minute meeting where they will recap the email you have got overnight. No, really, at least 5 hours of your day will be meetings. You won’t have enough time to get your actual work done in between meetings, which will lead to working 10+ hour days most days. Your expected to constantly be on call in some way (mostly through Slack) No real job security. Every month it feels that there’s new teams that have been made redundant. No job progression. You will get told the day you’re due to start your new role that you’re no longer needed in that role. I have seen colleagues be unable to move into their previous role meaning they are essentially fired. A lot of mixed messages from management - especially within the Australian Teams. Compensation and benefits seems okay - but within the contact centre and team leader space you’re being paid at least $10k under market rates - they spin this as due to the benefit of working from home.