Outlook negative for my department - Customer Care Specialist bei Roche: Mitarbeiterbewertung

3,0
28. Jän. 2014
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CEO-Befürwortung
Geschäftsprognose

Pros

Supervisors/coworkers competent and friendly. Training program is excellent. Pay is fairly good for call center work. High level of satisfaction helping people in need. Cross-training opportunities

Kontras

High call volume, upset customers, need to make excuses to customers on every call for hold time, repetitive, layoffs created stressfull work environment.

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5,0
7. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great company with great benefits and opportunities

Kontras

There are no cons worth mentioning.

3,0
7. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

The benefits are great and the pay is better than most.

Kontras

They care more about forcing efficiency measures than solving root problems. They want to enact "morale boost" events but refuse to ask why we were unhappy. This year they decided to devalue our pay and our efforts by giving everyone a static 2% raise

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