Front of the House - Mitarbeiter (anonym) bei Ritz-Carlton: Mitarbeiterbewertung

2,0
7. Jän. 2018
Mitarbeiter (anonym)
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

The company provides accomodation (shared with another employee), meals from the cafeteria, and transportation to & from the hotel. I might be biased, but the resort is the most beautiful & most exclusive LOOKING on the JBR. You work with a diverse group of people - guests & co-workers from all over the world.. you're bound to grow as a person. It's great that the hotel is open to cross training their employees, so if you're interested in working in another department to see how things are, you can do that for a few weeks and possibly transfer too.

Kontras

Guests usually complain about construction noise or their room being too far from the lobby. (Things that are out of our control) Management is very unorganized, way too focused on numbers and not up to date with things, it's a mess. Many people quit their jobs because of that. I also never understood the training method of this hotel - they just expect you to read these short training courses online, take a quiz and get your 'certificate' printed. That is not how you train people! It's also a waste of time. You will work overtime and it won't be compensated since they do not convert OT hours to extra days off or extra income... It's similar to slave work. Speaking of those two, you work 6 days a week unless you are upper management you'll get 2 days off instead of 1. Although, you get the pros of free accomodation, etc... the salary is way too low to live a quality life in Dubai hence making it difficult to save money. It is even less for interns (half of full time employees) who do the exact same work we full time employees did. The accomodation place also has many rules (Yes, I understand it is Dubai) - For example, if you have family members or friends that want to visit you, you need to fill out forms which takes time to get approved, your roommate needs to sign it too etc.. It's like being a teenager all over again. It's awesome to have this company on your resume, but many employees that have worked in other hotels say that this resort is by far the worst - in terms of management. The setting is similar to being in highschool, gossip here & there. "Wow" stories are also done amongst employees for the guests, but it feels so fake when it's about competition between different departments. You feel as if you only do it because your managers push you to do it, and not in an encouraging way. Again, everything is about the numbers.

Mehr Bewertungen zu Ritz-Carlton entdecken

5,0
20. Juni 2026
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

Strong emphasis on customer service excellence and professionalism. Excellent training and development programs. Opportunity to work with a respected luxury hospitality brand. Supportive team environment focused on guest satisfaction. Exposure to a diverse clientele from around the world. Clear service standards and expectations. Valuable experience in communication, problem-solving, and multitasking. Opportunities for internal advancement within hospitality and customer service roles. Employee recognition programs that celebrate outstanding service. Pride in representing a company known for high standards and exceptional guest experiences.

Kontras

Fast-paced environment that can be stressful during peak seasons. High expectations for service and attention to detail. Heavy call volume during busy periods. Schedules may include evenings, weekends, and holidays. Staffing shortages can occasionally increase workload. Limited flexibility in procedures due to luxury brand standards. Advancement opportunities may vary by location, not department. Balancing multiple guest requests at once can be challenging.

4,0
6. Juli 2026
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

- Supportive Workplace - Organization - Growth Opportunities

Kontras

- Low Pay (Especially compared to cost of living in the area) - High Traffic Area

Bewertungen anzeigen nach: Hilfreich|Sterne|Datum|Alle