Pros
- As part of the Oracle enterprise, the health benefits and sick time are quite good and the 401K matching is decent, albeit only fully vested after four years. - The break room is nice, assuming you find time to use it. - Multiple opportunities to train (allegedly).
Kontras
- Micro-management to death: Oracle uses proprietary software to track when you log in, for how long, how many calls you make and take, how long your calls are, how long your breaks are, and how much you're available to take calls. You will be repeatedly hassled if you're not available. - Training is non-existent: You will be expected to take calls and support a software with meager-at-best training. Training comprised of watching a few video playlists about how to handle service requests. After two months, we finally had an on site person train us for an hour a day for 2 months. During this time we were still expected to take calls. - Unrealistic expectations: Management's expectations for worker productivity are so high, half the department has been written up, which certainly doesn't improve morale.