Business Process Consultant - Mitarbeiter (anonym) bei MetLife: Mitarbeiterbewertung

Senior management is trying to drive a culture of change, but its all a facade. The first thing is corporate savings, not customer experience. Executive management has no idea about how the business runs and makes decisions that affect the operations negatively. Rather than look at real ways to save money, they find it easier to simply lay off than to effect any real change. Watch in the next 2 years.