Lush Spa Oxford St management is a joke and two-tier employee system behind the scenes - SPA Therapist bei Lush: Mitarbeiterbewertung

1,0
4. Apr. 2018
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Pros

Company ethics are good, decent pay and they generally really do make an effort to employ fun people and be social

Kontras

Working conditions in the spa (where I used to be) is a joke, junior members of staff are punished, sometimes sacked, for genuine minor mistakes while management who have had 5+ formal complaints against them have it brushed under the carpet. Systems being used are archaic, and management are so deathly afraid of negativity and criticism that change is either impossible or so slow and viscous that it has little benefit to employees.

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5,0
16. Juni 2026
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Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Kontras

Pay is not fair for amount of work

3,0
14. Apr. 2026
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Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Kontras

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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