Pros
- Benefits package - Generous base pay and PTO - Onboarding process was done very well - Training is very good even though for many things you're told to do the exact opposite once you're on the sales floor - Work-from-home setup and environment are excellent
Kontras
In spite of all the pros, 9 of the 22 agents I started with, including myself, had left after just 6 months (such a waste of money). What's even more surprising is we weren't given exit surveys, so they don't even care. That alone should tell you it's not a happy job, but the main cons for me were: - Micromanagement down to the minute of each day (I became afraid to even do follow-ups with good prospects because I was fearful of my Offline Work being too high on any given day, for example). You're threatened with write-ups, PIPs and possible termination daily should you violate any one of their sacred and horribly distracting time measurements. There's no trust at all that you're simply a working professional capable of using good judgment who doesn't need to be babysat by the minute. I had to do most of my self-development off the clock because they give you no time for it during your shifts. Even assigned training is to be done "in between calls." It's like a factory job, but with phone calls. - Their quoting system is the worst software I've ever used in my professional life. I couldn't believe how bad it is. It has to be at least 20 years old and constantly disrupts live calls with its random error conditions (quotes crashing, gibberish error messages, and repeatedly failing to save information, for example). It was the most frustrating part of the job for me personally. My very last call before I quit typifies these 2 cons perfectly. It took almost 2 hours to bind a landlord policy because I had to fight with the software. 2 duplicate quotes and 4 calls to the help desk later I finally got it done. Meanwhile, my supervisor was barking at me to get out of Offline Work and make myself available for new incoming calls. Maddening.