Pros
The paycheck and starting salary are decent.
Kontras
I was overworked and undervalued. I worked there for a little more than 4 years. I was transferred from my original office on the east coast to a new office on the west coast as an "incentive" and ran into the same issues at both locations. There aren't enough people to handle all the claims. Good employees are forced to take on more work because they have good performance scores (the audit system is a biased mess of favoritism - get rid of it), without any compensation or recognition. They then become overworked and are then punished for any decline in their performance. Management is useless. They have absolutely no idea how claims are handled anymore. I have had to tell managers that their recommendations on my files are illegal in the state/area where they are recommending them. Don't expect guidance or assistance. Do expect to be thrown under the bus when a customer calls to complain about Liberty's claims handling processes, even though you were just doing what your manager instructed you to do. When it turned out my manager -who hired me- didn't know how to pronounce my name (and introduced me to a customer with that butchered name) I really wasn't surprised. They change processes often. I was there for four years and the process changed every year. Our claims handling did not improve, we simply had more work and more meetings to attend. I felt hampered by these processes and was embarrassed by the quality of work I was providing to my customers. The one thing management is excellent at is micromanagement. Everything is monitored, from every time you log out of your phone to use the restroom to the now necessary swipe of your badge before you can use the printer. They can run reports on how long your bathroom breaks are. They can run reports on how many pages you faxed in a day, or how many sheets of paper you printed. I don't know what functions these serve when everyone works through their lunch at their desk and stays late every day. It only makes us terrified to use the toilet. It is now practically mandatory to provide recommendations for change because they love change here. Managers will hound you for these recommendations in mandatory meetings. The thing is, your recommendations will all be shot down as "too difficult." These recommendations are things as basic as "hire more people" and "train people better." I fail to see how those are "too difficult." Requests for assistance are ignored. Blatantly ignored. I was sending emails to management with read receipts I was so desperate, emails with the word "help" in the subject line, and they were never opened. Turnover is terrifying. I had 7 managers total while working for this company, 6 of them in the last year and a half. I lost track of how many claims handlers quit in the last year. 10 maybe? When you walk into the bathroom to cry privately because you're exhausted and overwhelmed after being screamed at, and you find a coworker already there doing the same thing, you realize that you've made a horrible mistake in taking that job offer. No paycheck is worth that. Oh and… that happened multiple times.