Pros
It is a very stable company. Opportunities do exist for promotion, tho the criteria for achieving it is often mysterious. There is ongoing effort made to keep up morale, the creature comforts are very nice. There is ongoing training, and I feel that the employees do have a voice in the day to day realities of the job, at least in part. Training is ongoing, although much of it has no pertinence to daily use. It is a very polite and friendly environment, at peer level. For the most part it is a professional positive environment, and peers are extremely helpful and supportive.
Kontras
The location where I work is a call center, and does therefore maintain the worst of that environment. There is a lot of effort made to make employees feel valued, but it's window dressing for the most part - this is a better situation than other insurance companies I have worked for in my 30+ professional career, it's just not that much different in the nuts and bolts day to day experience.