It’s a grind house - Claim Resolution Specialist bei Liberty Mutual Insurance: Mitarbeiterbewertung

2,0
4. Jän. 2023
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CEO-Befürwortung
Geschäftsprognose

Pros

PTO immediately with reasonable accrual rates, floating holidays, industry standard health/dental/vision coverage, bonus structure. You can earn “shine points” for your work & use those to purchase various items available on an internal gift site. Remote work options, company provides all necessary equipment; you’ll definitely need it.

Kontras

There is no work life balance due to unreasonable workload & expectations, constant turnover, middle management heavy, starting pay for casualty is below industry standard. Very little diversity on the executive management team. All negotiation calls with attorneys must be recorded or expect to be reprimanded. In the beginning it was ok; training was a bit of a disappointment - they insist you focus ONLY on training but then give you live file transfers during training which have not been vetted, meaning as a new employee learning the company you may receive a demand during training. There was constant turnover (resignations) therefore you’re always in receipt of transfer files (pre-suit and litigation) that may be current or may not have been touched in months. Expect volume to be around 175-200 exposures, that has everything to do with movement out of & turnover within the department. If you’re lucky you may get help from a peer that’s kind enough to take time out of their day to assist. Most team managers delegate to your peers unless you get with a really great manager (there were a couple) that didn’t mind taking the time to provide the necessary support so you didn’t drown. Instead of working collaboratively with defense counsel as a specialist I got the impression I was expected to actually BE the attorney vs working collaboratively with counsel. As someone with 20 years of experience in multiple lines of business, including but not limited to BI litigation - I found this place to be emotionally draining with the culture of tech start up that thinks caring for employees means having a ping pong table.

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5,0
12. Feb. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

* Good management/communication with management * Good benefits * Good work-life balance

Kontras

* Salary is relatively uncompetitive measured against experience

1,0
2. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Good benefits. Generous 401k match

Kontras

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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