Not My Cup of Tea - Agency Services Associate bei Liberty Mutual Insurance: Mitarbeiterbewertung

2,0
30. Okt. 2022
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CEO-Befürwortung
Geschäftsprognose

Pros

Good benefits Decent Pay That was about it.

Kontras

Hands down the worst training I've ever had. There's about 200 workflows and 4 weeks of training is primarily just search the workflows and not actually learning the job. The other 4 weeks is "On The Job Training" but it's hardly training if you're literally just doing the job for 4 weeks on your own (you could reach out for help... but you can do that anyway on the job.) They tote that they care about work/life balance but you are micromanaged like crazy for every single second which creates a very intense environment. Your adherence is affected by calls going into your lunch and breaks which is often completely out of your hands and this makes it impossible to even take bathroom breaks. There is no time between calls either so it's literally 7+ hours straight of calls with no down time. I guess they forget that the people that work for them are human beings. Also, this role had the worst manager I've ever met in my life. Incredibly rude and unprofessional and expected no one to ever get sick ever and would go on 20 minute rants about how you are letting down the team if you ever get sick and that people who quit were just "not good enough" (about half my training class quit.)

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Reaktion von Liberty Mutual Insurance
3y
We appreciate your review, but we're sorry to see that you wouldn't recommend us based on your previous experience. We set high expectations for our employees, but we always aim to back up those expectations with training, communication, and manager support. This will be passed along appropriately.

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5,0
3. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Work life balance, benefits, friendly people that want to see you win

Kontras

The expect you to work independently, which is good and bad

1,0
2. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Good benefits. Generous 401k match

Kontras

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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