Performance should be based solely on metrics. - Customer Service Representative bei Liberty Mutual Insurance: Mitarbeiterbewertung

2,0
10. Aug. 2010
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CEO-Befürwortung
Geschäftsprognose

Pros

Fair compensation and decent benefits.

Kontras

Performance scores done by quality assurance associates are too subjective and yet make up a large portion of overall performance ratings.Associates are often not seasoned reps and are biased due to insufficient concrete training.Unfair negative scores on csr evals are non-negotiable regardless of what management ascertains. Holding on to this job is most of the battle.

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5,0
25. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Good work life balance, great people

Kontras

No cons. It’s a great company

2,0
24. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Decent pay, way to start in insurance, decent training, nice facility with lots of parking.

Kontras

Unbelievable workload that cannot be completed in an 8 hour period. However, it is expected to be done with no overtime allowed. Coworkers crying at their desk due to receiving a weeks worth of work in 1 day. Can crush all of your marks just to be met with well for this reason you only meets, so here is your 3%.

3
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