Pros
None. Everything this company does seems to be working against both the customer and the employee, purposely.
Kontras
I've been with this company more than 5 years, and within these five years I've seen the company go downhill and were not allowed to talk about it for some strange reason....I knew something was up when we had a huge company layoff, our hold times literally haven't been the same since. They let go hundreds of tenured reps to replace them with unlicensed contractors that could care less about the job. Team managers are none existent. Over the 5 years I've talked each of my team managers a total of 3 times, which consisted of "hey how you doing and that's it". Our goal was to get in the top 3 insurance ranking when I started now our goal is to get in the top 5, not a coincidence. Our systems are broken and were just told to deal with it the best we can. This is all while out call hold time stays around the 30 to 40 minute mark. We constantly raise our rates for all of our customers. When I first started we had a "rate team" now every rep takes rate calls, again not a coincidence. Just because our Tampa office works from home now, does not mean we don't have the typical corporate politics, because we do in spades. If you know the right people this could be the best job on the planet. This job puts food on the table for my family that's it. It is the most stressful job due to customers, management, company issues I've ever had.