Stress Stress Stress Stress Stress - Claims Adjuster bei Liberty Mutual Insurance: Mitarbeiterbewertung

1,0
21. Juli 2019
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CEO-Befürwortung
Geschäftsprognose

Pros

The only real pro working in the Auto Claims Resolution role is if you ever leave the company you have been through boot camp so any other claims job is easy.

Kontras

100 plus active claims. No overtime to address customers needs. In 2019 at least 5 upper management quit and every week expect to see an email two-three people quit or get let go. High expectations and heavy heavy workload. Everyone is in zombie mode due to stress and unreasonable deadlines. 6-10 new claims a day, 15 plus voicemails, Email responses and text messages are also a metric.

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5,0
12. Feb. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

* Good management/communication with management * Good benefits * Good work-life balance

Kontras

* Salary is relatively uncompetitive measured against experience

1,0
2. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Good benefits. Generous 401k match

Kontras

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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