All about metrics/very draining environment - Customer Service Representative bei Liberty Mutual Insurance: Mitarbeiterbewertung

2,0
12. Juni 2019
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CEO-Befürwortung
Geschäftsprognose

Pros

Great benefits, good time off options

Kontras

Management puts such an emphasis on metrics that you feel like just a number here. All rewards feel like bribes to get better numbers -- they don't really care about good customer service, just about getting the customer off the phone within 6 minutes. It's a disheartening and often depressing place to work.

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5,0
18. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Fantastic work life balance Great co-workers

Kontras

Unclear requirements at times. Teams are in silos.

5,0
8. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Liberty Mutual genuinely lives its people-first values. I have real work-life balance and feel trusted and supported by both leadership and my peers. The culture is inclusive - I can bring my full, authentic self to work every day, and the Employee Resource Groups create true community and belonging. The growth opportunities are endless: between internal mobility, Short-Term Assignments (STAs), mentorship programs, and cross-functional projects, I've been able to build new skills and visibility across the enterprise well beyond my core role. The company invests in your development and genuinely wants to see you succeed.

Kontras

With so many opportunities, committees, and ERGs to get involved in, it's easy to take on too much. Being intentional about where you focus your time is key to protecting that great work-life balance. It's a large enterprise, so it can take time to learn how to navigate all the resources and pathways available. More centralized visibility into open STAs and mobility opportunities would make them even easier to pursue.

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