Decent benefits, awful management, operations, and mediocre pay - Claims Resolution Specialist bei Liberty Mutual Insurance: Mitarbeiterbewertung

2,0
2. Apr. 2019
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CEO-Befürwortung
Geschäftsprognose

Pros

401k match, Good vacation time, 16 weeks paid maternity leave

Kontras

In the 3 years I worked for Liberty Mutual, the auto department changed their business model 3 times, none of which were beneficial to anyone. The training, transition to the new model, and crazy inconsistency in how you are managed is only the tip of the iceberg on how miserable working here was. There was zero work/life balance, management was mediocre at best and extremely unhelpful, the amount of claims inventory was unmanageable and the amount you were paid to do the work was laughable. The turnover rate is the highest I've ever seen in any company I've ever worked for. The "metrics" you're held to are nearly unattainable no matter how long you've been there or how good you are at your job. Micromanaging is their game - they even track how long you take for bathroom breaks.

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5,0
3. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Work life balance, benefits, friendly people that want to see you win

Kontras

The expect you to work independently, which is good and bad

1,0
2. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Good benefits. Generous 401k match

Kontras

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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