Turning South - Director bei Liberty Mutual Insurance: Mitarbeiterbewertung

2,0
21. März 2018
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CEO-Befürwortung
Geschäftsprognose

Pros

They have some good programs in place, there used to be lots of opportunity internally. Good training programs are available at a certain level. Work life balance can be good, but people being promoted tend to be those who email or take calls into the early morning hours. I have seen lots of people sleep deprived or coming into the office when it’s closed due to pressure of meeting expectations.

Kontras

-Constant reorgs, layoffs, and a recent sell-off of a couple hundred employees to another company -Some ridiculous managers who are borderline abusive have held senior positions for years despite hemorrhaging talent. No recourse. -Cost cutting measures will continue for some time leaving many questioning job security. -Key leadership positions are filled internally even where it makes no sense. They love promoting familiar faces over subject matter experts with proven experience. This has cost them and will continue to. -Some people promoted to levels that others are held down below due to politics and inconsistencies in how managers view promotions. Some people call it a meritocracy, but what happens is X senior leader brings or meets person who they just really like for whatever reason. This breeds a culture of yes men who don’t actually have much skill, which cascades down into ineffectiveness across entire orgs. You’ll see senior leaders (grade 20 to 22) with equivalent experience to 17/18s who didn’t know the “right” people to pull them along like the 20-22 did. -Actual effective ideas are not rewarded and frequently ignored. Despite Presidential awards being available, I have seen people make the company millions of dollars and get a pat on the back, while the Presidential award recipients were simply doing their job well. No consistency to reward the most impactful employees creates less of a want for those employees to stick around.

Mehr Bewertungen zu Liberty Mutual Insurance entdecken

5,0
25. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Good work life balance, great people

Kontras

No cons. It’s a great company

1,0
1. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

The brief period under our former Regional General Attorney proved the company is capable of creating an outstanding culture when it prioritizes leadership over metrics.

Kontras

As an attorney, I’ve worked under several leadership teams at Liberty Mutual, and for years the company never seemed to understand why attorneys were leaving. At one point, they even gave us a 7% raise across the board to bring our pay up since it was so low compared to other insurance companies, seemingly believing that more money was the answer. It wasn’t. People still left. Then we got a new Regional General Attorney, and for the first time, Liberty Mutual got it right. She didn’t retain people because of compensation—she retained people because of leadership. She took the time to get to know every attorney. She mentored anyone who asked. She made herself available, no matter how busy she was. Most importantly, she made people feel like actual people instead of production numbers. For the first time in my career here, it felt like someone in leadership genuinely cared about us, understood what we dealt with, and gave attorneys a voice. People stopped talking about leaving. They weren’t staying because of the paycheck, they were staying because they finally wanted to work for their leader. Unfortunately, that only lasted about a year. As soon as she left, it felt like the culture immediately reverted to what it had always been. Managers are once again talking down to attorneys instead of leading them. They vent their own frustrations to us instead of supporting us. Caseloads continue to grow, quality takes a back seat to metrics, and there is little to no meaningful opportunity for growth. The saddest part is that Liberty Mutual had proof that a different culture worked. They saw firsthand that people don’t stay because of a 7% raise—they stay because they feel respected, supported, and valued. Yet somehow that lesson was lost. Today, many attorneys are interviewing elsewhere, myself included. Several of the best attorneys I know are leaving because we no longer believe things will improve. The company didn’t just lose an exceptional Regional General Attorney, it lost the trust and optimism she created. It’s incredibly disappointing to watch. For one brief year, Liberty Mutual showed us what this legal department could become. Then it all disappeared. I’ll be joining many of my colleagues in moving on, and that’s unfortunate because this didn’t have to happen.

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