Pros
If you are dedicated and work hard Liberty Mutual pays well to reward you. I started off with an extra salary boost for already having an insurance license. Your first year there is the opportunity to get a promotion 6 months after training based on performance, your 1 yr review, and annual salary review so you can gets 3 raises in your first year! There is also a profit sharing program that pays you based on how much the company makes each year and that is a separate bonus check.
Kontras
Calls centers are difficult. Many people think they are too good to work in a call center and some of the other departments such as business analysts will treat you like dirt. Work life balance is also a little difficult here. Shift includes 1 weekend day, either Saturday or Sunday but its nearly impossible to get that day approved off. You can take off all the Tuesdays or Wednesdays you want though. They also threaten mandatory overtime and are making us work both Saturday and Sunday during high call volume times instead of just hiring more people.