I was not provided the truth about the pay when I was offered the job. There is no real work life balance. At some point you just call of and take the point because you need a mental day. There are people in leadership roles that do not deserve the roles (not because I am "hating on them", but because they are legitimately not suited for the job. You are provided numbers and a metrics you must meet (standard, no surprises there); however when you see someone skimming the system to cheat and make their numbers look good. Only for them to get a promotion or the COE award; it makes you want to throw up, or become a poor person, so you too can get raises and awards.
If you can somehow get into claims, it is much better than customer service. Both have call centers, and both will be looking to expand, most of the negative I have posted came from customer service. My issue with claims is how disconnected everyone is, it is so quite and no one in management seems as helpful as they show themselves to be when someone higher than them is around.
