Pros
-Great career prospects if you have XY chromosomes. -On a serious note, JCI did do a good job in promoting techs from the field to manager/ sales positions (however, they don't do much to train these techs in their new positions). -People in sales always seem happy. Then again, people in sales are the only ones getting massive commissions and bonuses while techs/ service agents do their work for them (that's when they aren't promising customers free work worth $50k that, in their minds, service departments can magically write off-- it's not like we have to scramble at the last minute to make up $50k to make OUR month's numbers).
Kontras
-Very few women in leadership or high-earning positions (it did not go unnoticed amongst the CSA's that somehow, there were no women amongst the seven service managers within the service department). -Training is virtually non-existent. Everyone is so overworked that no one can take the time to train new hires, which leads to things slipping through the cracks, which leads to frustration and burnout, which leads to seasoned employees quitting, so now new hires are taking on the tasks of two jobs while barely understanding the job requirements/ technology. -Most major decisions are made by headquarters with little regard as to how branches will be affected. Headquarters aims to eliminate as many positions as possible, passing the job duties onto already-overworked employees. -Incredibly disappointing response to COVID-19. Several techs said they were not able to get their PPE for COVID; very lax mask enforcement within the office (pre-vaccine); despite having the ability to work from home, managers did not allow service agents to work from home until the city forced offices to close down. JCI only pretends to cares about safety so long as they can be held legally liable for it.
