From great culture to a cube slave - Customer Contact Representative bei ING: Mitarbeiterbewertung

Large number of outsourcing basic and lower level jobs. This often causes you to research and have more contacts in order to get something done correctly. Not a huge issue for seasoned employees, but unless you have personal contacts you are often stuck escalating issues or working long frustrating hours to correct issues. Reactive and not proactive. Often short sited and last to contribute funds to service. Pay is low compared to other companies.