Unethical and completely dysfunctional - Inside Sales Representative bei FIS: Mitarbeiterbewertung

I’ve never encountered a company this dysfunctional. Multiple acquisitions have created an environment where to many toes are being stepped on and efforts to support and improve the customer experience became laughable. Too many small businesses are being taken advantage of and I brought these unethical sales practices to HR and received no response. Management had no clue how to improve basic customer service experiences for customers and threw sales reps under the bus when escalations occurred. I never had the correct tools to do my job so customer accounts couldn’t be managed effectively. I spent my days being accosted and harassed by customers and attorneys to the point where I couldn’t take it anymore. Over my two years tenure the 20 people I worked with left the company or took other positions and Unfortunately I had a manager who barley handled escalations and left us on our own. With these issues and the amount of layoffs occurring now I would not recommend this company to anyone