Pros
Good benefits and a good stepping stone.
Kontras
"Work/life balance" - almost none. Maybe it's just my department, but managers will not make exceptions for anyone for anything. They are totally production oriented. Meet the goal numbers or you're out. This creates stress and there is a lot of turnover. They do nothing to help you get ahead. Co-workers are decent and the building is secure. The compensation is fair, but there are no perks. They expect you to give, but give nothing back. There is a total lack of appreciation for loyalty or hard work in my department along with a total lack of information sharing, which prevents us from being able to do our best for individual customers. "We work for the financial institutions, not the customer". Quantity of work is more highly regarded than quality. When you do go the "extra mile", you're told "that's not your job". They never ask for your ideas or input, even though you may be "on the front line" with the customer. Even when you do offer ideas in an e-mail, there is often no response, which makes you feel that your input is not valued. When a colleague is fired, there is no explanation; they're just "no longer with FIS". There is no time to build workplace relationships. You are discouraged from talking to your co-workers, as this subtracts from production time. Systems often go down or are slow, but the managers don't really take that into account when evaluating performance. They expect you to work continuously, fast, and error-free, like a robot.