Pros
Got to work with some very genuine, down-to-earth crew folks in an environment where we all truly supported one another. Its mission, practices and food quality are commendable. There's an emphasis on being fair and generous with customers. There is basically no limit on free food during shifts, and a 50 percent discount when you're not working.
Kontras
The turnover, as elsewhere in the fast-food industry, is horrendous. Coworkers are great, but the managers are overbearing, micromanaging, unprofessional, and often extremely condescending – to the point that they drove most of the talented individuals away. I've been asked to work on my break (which, even in the context of "hey could you hand me that," is still illegal and abusive). Crew members are expected to memorize and recite handouts of essential employee characteristics, as well as customer service fundamentals, which I found rather degrading. These stores want cogs; not intelligent, thoughtful people. If you are one of the latter, you will burn out.