Pros
-More often than not the people you work with will be motivated and excited about what they're doing. -Flexible hours for students and requesting time off is normally a simple process. -Laid-back work environment. -Paid breaks, and as long as you eat at your Chipotle during that break the food is free, 50% off otherwise. -Promote from within the crew meaning everyone has the opportunity for advancement given that they put forth the effort.
Kontras
-While the initial hiring process and training (Known as SWAT) for a new store is rigorous those standards seem to drop significantly when it comes to new hires. -The apprentice and GM at my specific store often leave early, sometimes as much as two hours, when they think things are running smoothly. This can lead to being understaffed during rush which lowers the effectiveness of crew members. -Communication among the managerial staff is lacking. There are often multiple "correct" ways to perform a task depending on who is on staff any given night. This leads to confusion, especially among new hires. -Some managers would rather pass blame on to crew members and other managers than take responsibility for their mistakes. This reduces store morale significantly. -As with any retail/food service position you'll often find that customers are unnecessarily rude or hostile towards you, sometimes it's something that's happened at the store sometimes it's not. The degree of this certainly varies depending upon your area but it's not always a job for the thin-skinned.