Pros
Brilliant people in my team and a really supportive environment within Operations. Senior management in Operations (our Senior Director) really knows Ops and understands the problems, asks the right questions and is supportive.
Kontras
Everyone is leaving. Over the last 6 months we’ve lost all the ‘people people’. There are going to be no role models. Where do I look for examples of people who have built great Operations careers? I don’t want to be an analyst but it seems that only these skills are valued. The problem is these are not the right people to be running Operations. As if it wasn’t enough to be losing our experienced female lead we now also face losing our VP. It’s very obvious he has lost all faith in the leadership of the company. Many others will follow. An Operation led by credit analysts is not somewhere I or others who want to build an Operations career, want to work. Wake up Capital One. It takes a mix of skills.