Customer Service Associate II, Work-at-Home - Customer Service Associate bei Capital One: Mitarbeiterbewertung

2,0
28. Dez. 2012
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Geschäftsprognose

Pros

The best part of the job was working from home and not having to commute on a daily basis.

Kontras

The plethora of information conveyed during training is very overwhelming. The training format is convoluted. Expectation to retain knowledge in a limited period is illogical. Use of a strict "informational/conversational" flowchart to provide technical assistance to customers defeats the company's objective to impress customers that services provided are unscripted.

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5,0
22. Juni 2026
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Geschäftsprognose

Pros

Very friendly and helpful co-workers

Kontras

Worked with only one department instead of working with multiple departments

1,0
30. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Environment was good, food was decent, free food at my location (dont know if it was allowed but it was good)

Kontras

The rittenhouse location is managed by a tyrant, he is an incredibly toxic man and upper management make it the most unbearable place to work. Andy will ask you to come in on days you're not scheduled, and then hold it over your head if you don't. Talks about employees behind their backs constantly. No respect enforced employees talked about each other all the time and there was even name calling in meetings, management did nothing. Worst place I've ever worked in my life frankly and affected my mental health in the worst way. Glad to be out out of there. The place itself has potential but the management at the Rittenhouse branch and above them is absolutely terrible in every regard.

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