Good benefits, but weak management - Customer Service Representative bei Booking.com: Mitarbeiterbewertung

2,0
31. Jän. 2016
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CEO-Befürwortung
Geschäftsprognose

Pros

The company gives great discounts on hotels and good insurance.If you have a good Team Leader you are lucky, but if no...I am sorry

Kontras

Weak management.In our office in Bellevue promotions seemed to be approved by one amorous Team Leader who did not like serious, educated, not flirty women.This situation gave power to a lot of mediocres and people who do not improve quality in the company, but just never argue and do not have their own opinion.Quality control in the company is quite unfriendly to employes and only busy with being nice to those who promoted them. Very low emotional intelligence is a mark of the company that I have noticed in 2015.

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5,0
30. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great, definitely recommend if looking for start up

Kontras

No cons all pros only

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Reaktion von Booking.com
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3,0
18. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

The team had a fun environment.

Kontras

You have to deal with tough customers.

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Reaktion von Booking.com
14h
Thank you for taking the time to share your feedback. We’re glad to hear that the team atmosphere was a positive part of your experience at Booking.com. We also appreciate your honest note on the challenges of dealing with difficult customer situations. Feedback like yours is important as we continue looking at how to support colleagues in customer-facing roles. The Booking.com team
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