Staff moral at all time low - Customer Relations Executive bei Booking.com: Mitarbeiterbewertung

2,0
10. Feb. 2020
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CEO-Befürwortung
Geschäftsprognose

Pros

free fruit and cereal. Summer staff party

Kontras

- Bonus Structure almost impossible to reach - Lots of opportunity to progress if your face fits. - In the contact centre it seems like managers directly look for ways to bring staff down instead of celebrating and encouraging them - Constant denial of all of the above by the invisible leadership team

Mehr Bewertungen zu Booking.com entdecken

5,0
30. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great, definitely recommend if looking for start up

Kontras

No cons all pros only

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Reaktion von Booking.com
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3,0
18. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

The team had a fun environment.

Kontras

You have to deal with tough customers.

avatar
Reaktion von Booking.com
1d
Thank you for taking the time to share your feedback. We’re glad to hear that the team atmosphere was a positive part of your experience at Booking.com. We also appreciate your honest note on the challenges of dealing with difficult customer situations. Feedback like yours is important as we continue looking at how to support colleagues in customer-facing roles. The Booking.com team
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