Pros
* Free lunch, bonuses, occasional financial gift annually, memorabilia, flexible shift swaps, team outings, summer party, nice looking/located office, your own computer equipment (eg; headset), some projects/focus groups to be involved in and good skills developed along the way. *You meet some great people here and gain exposure to different cultures and how to relate with different kinds of people. *Unsocial hour pay & overtime availability during busy times = more £
Kontras
* Favouritism, limited opportunities, freaky Friday does not cater to all. Management can be disingenuous + act like spies: lack of trust. * Everything is timed and monitored (but guess that's the only way it will work because of schedules) * Conflicting advise of what to do when you want to progress: being overly friendly with management get some people favours and little 'awards. * Patronised and advised to flirt on the phone for good CSAT scores by 1 or 2 TLs. * Too many changes and high expectations of quick adaptability which is not always possible immediately. Schedules change so many times a day which is quite off-putting = makes you robotic and quite tiresome. * In CS you're just a number, they don't mind if successful and strong people leave because they can't offer you much else in the role/office. * Company: difficult to defend the ethos of the company, HR and other staff do not manage your expectations but they expect you to do so for the guest/partner.
