Stay away!! - Customer Service Executive - Italian Speaker bei Booking.com: Mitarbeiterbewertung

1,0
3. Mai 2016
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CEO-Befürwortung
Geschäftsprognose

Pros

5 weeks training (that soon will become 4), free lunch and tea/coffee, gym discount, quarterly bonus and discount on reservations

Kontras

This is a catchpenny company, they will lure you with fake promises that they will not keep. Very disorganised and awful management. Promotions are practically impossible if you are not a lap dog with the managers, no matter how hard you work and how good you do, they will just promote people they like. The job as customer service executive is horrible, customers shout at you all the times and sometimes they are upset because emails remain unread for even 7 days, since the company is disorganised and always short of staff. People quit all the time because of the bad management and they are always desperate to hire new people, especially at night shift. They always push you to achieve targets, but do not care or even realize that we are human beings are not machines.

Mehr Bewertungen zu Booking.com entdecken

5,0
30. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great, definitely recommend if looking for start up

Kontras

No cons all pros only

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Reaktion von Booking.com
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3,0
18. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

The team had a fun environment.

Kontras

You have to deal with tough customers.

avatar
Reaktion von Booking.com
13h
Thank you for taking the time to share your feedback. We’re glad to hear that the team atmosphere was a positive part of your experience at Booking.com. We also appreciate your honest note on the challenges of dealing with difficult customer situations. Feedback like yours is important as we continue looking at how to support colleagues in customer-facing roles. The Booking.com team
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