Low pay, customer service employees are hounded to push out calls nonstop making for a poor work/life balance, with no incentive whatsoever to do better, but if you don't do an insane number of calls you will have a low score and reprimanded. Little guidance for growth, very strict and just poor management overall. Felt like a number not a human being. Management doesn't care about the quality of care you deliver to the patients-- they care about the statistics of the phone call. So if you are on one call for a long period of time because you have to go above and beyond to help a patient, it actually works against your overall score. If you are even one minute late you are docked way too much. mandatory overtime for months at a time with no hopes for it ending.
